Frequently Asked Questions

Product

All NightsBridge mattresses are 100% hand crafted in the USA.

NIGHTSBRIDGE King: 76" x 80" x 13"

NIGHTSBRIDGECal King: 72" x 84" x 13"

NIGHTSBRIDGE Queen: 60" x 80" x 13"

NIGHTSBRIDGE Full: 54" x 75" x 13"

NIGHTSBRIDGE Twin XL: 38" x 80" x 13"

NIGHTSBRIDGE Twin: 38" x 75" x 13"

Your NightsBridge mattress will feel great on traditional mattress foundations, box springs, and platform bed frames. You want to ensure that slats have adequate center support and that they should be no more than 4 inches apart. Foundations should have little give or flexibility. 

Our Roll-packed collections (Midnight and Nightfall mattresses) will spring to life in a matter of minutes. You can rest easy knowing that you can sleep on your NightsBridge mattress the day it arrives.

Your NightsBridge mattress is a one sided mattress, which means it is a NO-FLIP bed. You can rotate it from head to toe after you have had it for about 6 months, then once a year. In order to prevent breakdown we HIGHLY recommend you protect your mattress with a waterproof mattress protector. This will keep sweat, liquids, and stains off your NightsBridge mattress & keep your warranty intact.

Yes! The foams used in all NightsBridge mattress are CertiPUR-US® certified. This means the foam has been tested to meet the CertiPUR-US® rigorous standards for emissions, content, performance, and durability. Specifically, the foam is:

Made without ozone depleters

Made without PBDEs, TDCPP or TCEP (“Tris”) flame retardants

Made without mercury, lead and heavy metals

Made without formaldehyde

Made without phthalates regulated by the Consumer Product Safety Commission

Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)

For more information on CertiPUR-US® please visit https://certipur.us/

Shipping

NightsBridge mattresses are handcrafted and made-to-order in the United States. We typically need 5-7 days to craft your mattress. Transit time can take 1-5 business days.

NightsBridge Midnight and Nightfall mattresses are compressed, rolled, and shipped in a 20" x 20" x 40" box. Our beds range in weight from 100-150 lbs. All Twilight collection models are shipped flat in a box the same size of your mattress.

At the moment, NightsBridge does not offer mattress removal services.

Your NightsBridge Midnight or Nightfall mattress should be opened within two (2) weeks of receiving the mattress to prevent compression for an extended period of time. If you will not be ready to open your new bed within 2 weeks, please let us know and we can delay the shipment of your order. All Twilight mattresses can remain in their box for as long as you'd like, although you'll want to enjoy your new mattress as soon as possible!

Returns

We ask that you give your NightsBridge mattress a chance. It can take up to 21 days for your body to adjust to a new bed. However, you may initiate a return at any time during the 180 night trial. Please email CustomerCare@nightsbridgebed.com for authorization. Once you have received authorization, we can have the mattress picked up at no expense to you. At that point we will refund you your original purchase price.

NightsBridge offers a 180 night sleep guarantee. Sleep on your mattress for 21 days to allow your body time to adjust to your new bed. During the remaining nights, if you decide your new mattress isn't the right one for you, then we will send someone to pick it up and give you a 100% full refund. Our Sleep Trial only applies to items purchased directly on this website and certified retail partners with a limit of 3 items per year per household (1 year from order date). If you would like to exchange your NightsBridge for a different comfort we are happy to allow one exchange per order. In the instance of an exchange, your 180 night sleep trial remains from the date you received your original order. In order for your mattress to be eligible for returns or exchanges, the mattress must be free from stains or other damage. We highly recommend you protect your mattress with a 5 sided waterproof mattress protector to avoid unwanted stains and damage.